Most items purchased from our website may be exchanged or returned within 7 days from the date of receipt.
- Products with quality-related issues may be returned for a refund or exchange by contacting Customer Service at [email protected] within 7 days of receiving your order. Lovely18 would be responsible for the return shipping fee incurred.
- Products with no quality-related issues may be returned for a refund or exchange by contacting Customer Service within 7 days of receiving your order. You will be responsible for all return shipping fees incurred. To make sure you order the correct sizing, please email us to inquire about the sizing before ordering.
Terms and conditions for returned items:
- Products returned for exchange or refund must be unworn and unwashed, with all original tags attached, and in its original packaging. Returned products with any sign of being worn or washed are classified as unacceptable and will not be refunded.
- For hygiene reasons, we do not accept exchange or return of used lingerie.
- We would be responsible for the shipping charge incurred for products with quality-related issues. Customer would be responsible for the shipping charge incurred for products with other issues, such as color, sizing and preference.
- You must take photos on the defects and email them to [email protected] for our verification within 7 days of receiving the items in order for the items to be returned.
- When sending a return or exchange, it is recommended that you ship the items with courier service that offers a tracking method. If you do not use a courier that offers a way to track the package or offers a return receipt request, our company cannot be held responsible for non-receipt of the return goods.
- Return items could be shipped to the designated address given by our customer service after the due verification process is completed.
- Credits would be issued within 14 days of receipt of the item. Please include the original order number in the return parcel for us to expedite the process of issuing the credit.
- Shipping and handling charges are not refundable. The shipping and handling charges are not refundable but we will not deduct any further cost for the return.